Close Window
 
  Operations
Planning & Construction
Finance and Administration
Organization Chart
 Operations Center
Facilities Work Request
Lockshop Key Requisition
 Sustainability
Facilities Superintendents

Getting Computing Support - Central & West Campuses

This page provides general guidance to Central & West Campus Facilities personnel for who to contact with questions, guidance, or when experiencing computing problems.

 

I. Computing Problems, General Questions, Guidance:

#

Item

1

Barcode printers (344 Winchester)

2

Equipment problems / troubleshooting – desktops, laptops, peripherals (printers, digital camera connectivity)

3

Facilities applications – packaged and custom (Famis, PCS, ACS, Breeze, ECAP, etc.)

4

File restores

5

Hand-held computers (power plants)

6

KeyPro Management System – communications problems

7

Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

8

Microsoft Outlook (email)

9

NetID password changes

10

Secure network problems

11

Sharepoint assistance

12

Smartphone activation assistance & troubleshooting

13

Two-way radio – communications appliance/box problems

14

Video conference equipment – connectivity problems between the laptop and the video conference equipment

15

VPN setup/support – access to Yale network from outside Yale (home, hotel, etc.)

 

#

Item

1

Application provisioning – review/approval to provide new applications to users; providing new applications

2

Computer cable locks

3

Departmental email account creation

4

Email quarantining for legal purposes

5

Equipment procurement – desktops, laptops, peripherals, printers, multi-function devices.

6

Facilities website support – updates, additions

7

File share provisioning – review/approval to grant permissions to shares (“Beast”)

8

FTP support – new account creation, feasibility analysis

9

General questions, guidance, and assistance

10

Multi-function printer device requests

11

New software package needs assessment, analysis, feasibility

12

Personnel move coordination

13

Security – computer physical and logical

14

Smartphone procurement

15

Status of new application requests

16

User off-boarding coordination (users leaving Facilities)

17

User on-boarding coordination (new users starting in Facilities)

18

Video conference equipment – repair, purchase, replacement, troubleshooting

19

Wall-mounted display / projector support

 

#

Item

1

Loaner laptops

 

#

Item

1

NetID account resets (users locked out of account)

 

#

Item

1

Desktop phone problems


Who To Contact Document - summarizes the above tables.

 

II. Requesting New Computers, Computer Moves, Smartphones, Facilities Applications, Email Accounts

The following form is required to be completed and sent to faccomputingrequest@yale.edu when requesting new computers, computer moves, smartphones, applications, or email accounts.

Computing Request Form

 

III. ITS Help Desk - (203) 432-9000